Frequently Asked Questions

How do I get keys for my new apartment?

Once your lease is signed and all monies paid, your building manager will contact you to arrange a time to move-in. Your building manager will have your keys ready for you 1-2 days prior to move-in date.

Where do I mail my rent checks?

All tenants are to pay rent online through their personal secure tenant portal. You can access and set up your tenant portal here .

Do we accept checks?

Sorry! We do not accept checks. Use your tenant portal to send rent payments.

When is rent due?

Rent is due on the 1st day of each month. Late fees apply for all rents received by the management office after the 5th day of each month. To avoid late fees, set up auto payments online through your tenant portal.

What are your management office hours?

The Management Office hours are:

Monday – Friday: 10:00 am – 5:00 pm,

Sat & Sun: By Appointment

What utility companies do I notify?

If you have separately metered utilities for your unit you must pay for that utility. If it´s an electric bill call ComEd (800-334-7661). For a gas bill call Peoples Energy (866-556-6001) or Nicor (888-642-6748). You can refer to your Welcome Letter for these numbers and other services such as cable, internet and phones.

How do I request a maintenance work order?

Tenants are to make all maintenance requests through the online work order request. These requests are e-mailed immediately to our building managers. It’s quick and easy! Click on management services and choose maintenance request.

Who is your building manager?

Please refer to your "Welcome to Wow" email for the name of your property manager. You may also call the office and speak to the office manager or leave a voice message at 773-466-2828.

Do I need renters insurance?

You are required to carry renter´s insurance so your personal belongings are insured. The management company and ownership do not carry insurance for your personal property. You can get renter´s insurance from any major insurance company (like the company that insures your car) or quickly and easily purchase a policy through your tenant portal from Rooster Renters Insurance.

Do I need a parking permit for the street parking?

All cities, villages, and wards offer different regulations for parking. Check with your city or village hall or your local alderman´s ward office for specific information.

Who do I call in an emergency?

Contact 911 for police, fire & life safety emergencies. For non-life threatening emergencies, call 311 for city services. For All Emergencies Please Call Our Office:

During regular business hours please call: 773.466-2828, to speak with the office Manager.

After hours, when the office is closed – for NON EMERGENCY issues – please call 773.466-2828 and leave a message.

For AFTER HOURS EMERGENCIES, please call 773-466-2828 – a live operator will take your call. This number is for EMERGENCIES ONLY! Such as lock outs, fire, police, life safety, flooding, electrical outage, etc.

What happens when the lease runs out?

Our office will contact you 60-90 days prior to the expiration of your lease. In most situations you will be given the option to renew your lease or a notice to vacate the apartment.

What happens if I am locked out?

If you are locked out, it is your responsibility to get back into the apartment. If this happens between 10-4pm, please submit a request through our tenant portal and we will do everything we can to assist. Please understand we have a lot of maintenance requests per day and can’t always help. If this happens and we cannot get to you, we suggest the following locksmiths:

Chicago Locksmith – 888-775-0893

Additional charges may be applied if your lock needs changing or replacing.

What should I do if I want to add a roommate?

To add or change a roommate, the new roommate must apply in the same manner as any other tenant. The new roommate must fill out an application, provide proof of income, a photo ID and pay the appropriate credit check and processing fees. Once the new roommate’s application is approved, they must make arrangements to sign the lease. To remove a tenant from a lease a written document signed by all roommates must be sent to and approved by the management office.

Can I modify my apartment?

You may not make any alterations to the unit, including painting, installing any appliances, locks or other equipment or fixtures of any kind without prior written consent from our management office.